Recently we had a client that let us know that their backups were not working. Upon investigation I found that all jobs had failed. These were working less than 24 hours prior. I started going through the error logs, of which their were many. I noticed 2 consistent errors.
- Backup Exec cannot connect to the remote agent because a trust relationship was not established.
- No selections are available.
Well, no selections are available seemed obvious. If we can’t establish trust….you are not going to show your goodies. So what is the fix?
I found multiple articles about removing the jobs and starting over ( not an option) to manually push the agents again. I started trying the latter..
What I found was that if I selected the Windows system under the favorite Resources node, it would auto establish trust as soon as I gave it a new logon name! SO I logged in with the service account used for backups and did the following:
To add a Windows system to the Favorite Resources node in the backup selections list
- On the navigation bar, click Job Setup.
- Do one of the following:
| To work with a backup job that is associated with a policy | In the Backup Selection Lists pane, click the backup job with which you want to work. |
| To work with a backup job that is not associated with a policy | In the Jobs pane, click the backup job with which you want to work. |
- In the Task pane, under General Tasks, click Properties.
- On the backup selection tree, expand the Favorite Resources node.
- Right-click Windows Systems.
- Click Add Windows System.
- In the System Name field, type the name of the Windows computer that you want to add.
- Do one of the following:
| To install the Remote Agent on a Windows computer and then add it to the Favorite Resources node | Select Install the Remote Agent, and then add to Favorite Resources. If you select this option, the installation wizard appears when you complete the dialog box. |
| To add a Windows computer that already has the Remote Agent installed on it | Select Add a system that already has the Remote Agent installed. |
- In the Logon Account field, select the logon account you use for the remote computer. Click New to add a new logon account instead.
- Click OK.
Voila! All backups worked without creating new jobs or installing new agents.
Myke Schwartz, PEI
