Or call us at 303-974-6881 to get your questions answered right now.
PEI's Managed Services Keep IT Under Control
Managed Services can help transform the role of IT in your business. Instead of seeing technology as a cost center, you can flip the equation with an environment that works to actively drive success for your business. We offer comprehensive plans that range from helping you keep track of your environment to fully outsourced IT, or we can help you manage specific applications that require more advanced skills.
Use Managed Services to Solve Your Business Problems
- BE PROACTIVE ABOUT IT
- INCREASE SECURITY & UPTIME
- FREE UP YOUR IT TEAM
- ACCESS ADVANCED SKILLS
- UNDERSTAND YOUR ENVIRONMENT
Add Proactivity to Your Strategy.
It’s hard to be proactive when your IT team is forced to spend their time chasing down immediate threats instead of working to prevent issues from happening in the first place.
Keep your business ahead of these threats with 24/7 monitoring across your entire environment that continually evaluates your services and devices for warning sings and alerts your designated response team—your engineers or ours—to solve the issue before it affects your bottom line.
Go even further to prevent business interruptions with proactive administration services that help your systems run more smoothly by preventing routine maintenance tasks like patching and defragmentation from piling up.
FEATURES THAT MAKE THIS POSSIBLE
Keep Systems Secure and Operational.
When you don’t have access to your systems because of a security breach or unplanned downtime, your business can’t run and you can’t deliver your services or keep your promises to customers.
Build a solid security foundation with Insight Assessments that Identify security vulnerabilities. Plus, timely patching protocols and antivirus administration keep devices and users protected from the latest threats. Then, use our engineers to configure advanced security policies to keep the most sophisticated threats out.
Maximize uptime with proactive monitoring and infrastructure management that detect warning signs early and alert your response teams. Plus, if you do experience an emergency, our data backup and disaster recovery administration get your business back on track fast.
Eliminate Endless User Queries and Admin Tasks.
You count on your IT team to provide value for your business, but what happens when they are stuck answering endless user queries and performing dozens of repetitive administrative tasks?
Supercharge user productivity with end-user support for your most common applications and devices. Cut down on needless tickets with our extensive library of Windows 10 and Office 365 training content to help end-users find answers to their questions before they become support tickets.
Keep your IT Team focused on more strategic initiatives. We can automate your most common administrative tasks, and our engineers can handle the rest to keep your IT team focused on what matters—driving success for your business.
Access Experienced Experts for Advanced Tasks.
With the constantly increasing pace of technology advancement, it can be tough for your engineers to stay up-to-speed on all of your most advanced applications. Not to mention, your IT team probably already has a full plate keeping systems functioning properly and online.
Maximize your returns on advanced applications that require targeted expertise with our subject-matter experts available to ensure your systems are properly configured and optimized to provide the most value for your business.
Convert IT from a cost center to a primary revenue driver by taking advantage of the latest technological advancements without worrying about your IT team being able to keep up.
Know What's Happening With Your Tech.
When you already have a full schedule running your business and making critical decisions, it can be difficult to keep track of every change or addition to your technology environment.
Get a partner to help you figure it all out. Our comprehensive monitoring lets your IT team know the current status of devices and systems and when action needs to be taken.
Our Insight Assessments scan your environment to provide you with thorough intel on the state of your environment—security vulnerabilities, out-of- compliance hardware, network device inventory, and more.
Then, work with our expert advisors to understand where you stand and how you can make strategic decisions about your environment that help you reach your business goals.
Managed Services Plans
Discover modern monitoring, management, and protection that drive results for your business.
”PEI has been an incredible asset to our firm. They’ve been there for us in emergencies, and they’ve been instrumental in planning projects to grow our business. I would definitely recommend PEI to anyone looking for tech support assistance.Sean BraistedReese Henry & Company, Inc.
Frequently Asked Questions
PEI can support a wide breadth of common business IT systems. Some of the most common vendors we offer support for are Microsoft (Office 365, Azure, Windows, SCCM), Cisco, Dell Networks, Meraki, VMware, and more! We also offer support for Macs.
Yes, PEI offers 24/7 infrastructure management and monitoring support. This means that no matter when your systems or network goes down, we are ready to help get your business running again. However, our end-user support for items like password resets or printer troubleshooting is limited to business hours.
Yes. We can monitor servers, network devices, and more to ensure they’re up and running even when you’re not in the office.
Yes. PEI offers complete helpdesk services for your users on Windows, Office, and office equipment such as servers, storage, and cloud solutions.
Yes, we offer co-managed plans where we provide management and monitoring for infrastructure and network devices without end user support. This can be a good fit for organizations that have an internal IT Team to answer end-user questions and support tickets.
Not always. Many of our engineers are highly specialized in their fields, so your IT issues will always be assigned to the most relevant engineer available. We have an extensive documentation system that keeps all of our engineers on the same page and ready to jump into your issue—even if they haven’t worked with you before.
No, we can deliver our services all across the US—and even outside it in some cases.
For our Managed Services plans, we offer two pricing methods. For fully outsourced plans (where we provide assistance to your end users as well as management for your infrastructure and network) we price per user. For our co-managed plans (where we work with your IT team or administrator to manage infrastructure and network devices) we price per device.