Microsoft Skype Operations Framework Partner

The Microsoft Skype Operations Framework (SOF) is Microsoft’s multi-faceted approach for successful deployment of and migration to Skype for Business. As a SOF partner, PEI can guide you through the complete Skype for Business lifecycle of planning, deploying, and operating to ensure that Skype for Business is implemented and managed correctly for optimum performance. Microsoft chose PEI as one of only 14 initial SOF partners, recognizing PEI as a leader in delivering Microsoft Solutions. PEI is also one of the only SOF partners with packages targeted at the small to midsized organization.

Award-Winning Microsoft Gold Partner

PEI has been a Microsoft Gold Partner since 2005, and our engineers hold multiple Gold and Silver Microsoft Unified Communications Certifications. We focus our hiring efforts on mid- to senior-level engineers, housing a team with over 120 years of combined experience. We understand that every organization’s Unified Communications journey is unique, and we deliver value by working with you to understand your business objectives and mapping out your technology to enhance these goals.

PEI specializes in long-term relationships where each customer is vital to our success. All of our customers are “customers for life,” and we use our partnerships and experience to help them drive real business results. Read more about what our customers have to say about PEI. 

Skype for Business Video Transcript

I’m going to show you how to check your voicemail with Microsoft Skype for Business. First, go to your phone tab. Then, you’ll see your voicemails listed under the dial pad.

When you hover over the image of the person who left the message, the Quick Launch Bar will come up, and you can hit the Play Button to listen to the voicemail.

You can call the message sender back with the Quick Launch Bar by clicking on the Call Icon. Or, you can also click here to view the sender’s Contact Card. If you click the More Options Icon, you can do everything offered in the Quick Launch Bar and more, like email the sender or schedule a meeting. You can also Open the Item in Outlook, and this will open the Voicemail Item in the Outlook App so that you can view more information about the message.

  • If you are a Cloud PBX user, then you will be able to view the transcription of your voicemail by default.
  • Microsoft’s Speech Technology does its best to listen to the voicemail and transcribe it for you here. You can also find this item directly in your Outlook inbox, or by navigating to the Voicemail Folder in Outlook.
    • The words and phrases in the Voice Mail Preview text are automatically indexed, meaning your voicemail messages will appear in search results when you search in Outlook.
  • In the Outlook Item, you can see the audio file here, so If I forward it, the audio file will be attached.
  • Another useful feature is that you can click on any word in the transcription to start the audio from there.
    • This is especially helpful if you can tell that the Microsoft speech software has gotten a particular piece of the message wrong, and you’d like to hear it to clarify.

Because Skype for Business is integrated with your Outlook App, all of your voicemails are saved automatically in Outlook. Only your most recent voicemails will show up in Skype for Business. But If you click View More in Outlook, this will open the Voicemail Folder in your Outlook App, where you can search for or sort through all of your voicemails.

That’s how you check your voicemail in Microsoft Skype for Business.

Contact Us

If you have questions, want more information about Skype for Business, or want to work with us click here to contact us.

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