Microsoft Skype Operations Framework Partner

The Microsoft Skype Operations Framework (SOF) is Microsoft’s multi-faceted approach for successful deployment of and migration to Skype for Business. As a SOF partner, PEI can guide you through the complete Skype for Business lifecycle of planning, deploying, and operating to ensure that Skype for Business is implemented and managed correctly for optimum performance. Microsoft chose PEI as one of only 14 initial SOF partners, recognizing PEI as a leader in delivering Microsoft Solutions. PEI is also one of the only SOF partners with packages targeted at the small to midsized organization.

Award-Winning Microsoft Gold Partner

PEI has been a Microsoft Gold Partner since 2005, and our engineers hold multiple Gold and Silver Microsoft Unified Communications Certifications. We focus our hiring efforts on mid- to senior-level engineers, housing a team with over 120 years of combined experience. We understand that every organization’s Unified Communications journey is unique, and we deliver value by working with you to understand your business objectives and mapping out your technology to enhance these goals.

PEI specializes in long-term relationships where each customer is vital to our success. All of our customers are “customers for life,” and we use our partnerships and experience to help them drive real business results. Read more about what our customers have to say about PEI. 

Skype for Business Video Transcript 

I’m going to show you how to change Privacy Relationships in Microsoft Skype for Business. Skype for Business uses Privacy Relationships to control the contact information that is available to contacts in each of the five different privacy access levels. In other words, with Privacy Relationships, you can make only specific items on your contact card available to certain people. For example, I might want my coworkers to be able to see my phone number, but not external contacts.

To change the Privacy Relationship of a contact, right click on the contact from your contact list. Go to Change Privacy Relationship, and choose from the options listed here. There are five different options:

  1. Friends and Family
  2. Workgroup
  3. Colleagues
  4. External Contacts
  5. Blocked Contacts

Skype for Business gives you a brief description of what the privacy includes below each of the options. For example, Friends and Family can see all of your information, but they won’t see any of your meeting details, which are shown only to people in the Colleagues or Workgroup Relationships.

Workgroup contacts can see everything that your Colleagues do, but they can also see your mobile phone number. And they have the ability to contact you even when your status is set to Do Not Disturb, which normally stops any contact or IMs that you don’t initiate yourself.

The farther you move down this list, the less information a contact will be able to see until you get to Blocked Contacts, who will not be able to contact you at all through Skype for Business.

I work with Adam a lot and want him to be able to reach me at all times, so I’m going to add Adam to my Workgroup. Click on the Privacy Relationship you want your chosen contact to have. You can verify a contact’s privacy relationship by right clicking and navigating back to this list. If we right click again on Adam, we can see that he has now been added to my Workgroup.

At any time, you can choose Auto-assign Relationship to reset this contact’s status to Skype for Business’ default relationship

Contact Us

If you have questions, want more information about Skype for Business, or want to work with us click here to contact us.


  • Dario says:

    I was looking at the global setting where external contacts are not blocked, I believe I set that up once long time ago. Thank you for the video and article.

    • Stephanie Hamrick says:

      Hi Dario,

      Thanks for watching! I think you are speaking of federation options. Federation allows users to speak to Skype for Business users that are external.

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