Job Description
Job Title: Network Support Engineer
Revised Date: March 13th, 2018
Start Date: Immediate
Job Description: PEI is a Microsoft Gold Partner, Cisco Premier Partner, and VMware Enterprise Partner based in Boulder, Colorado who is recognized as a leader in delivering infrastructure, unified communications, networking solutions, and managed IT services. We have built the business and our reputation on the quality and value of the services we provide to our customers. As an engineering-centric company, we take great pride in the depth of technical knowledge maintained by our engineers.
Colorado is one of the best places in the United States to live. Our communities are consistently listed in the top 10 towns in the U.S. Between our mild climate, 300+ days of sunshine a year, a robust economy, and our numerous recreational activities, you’ll be hard pressed to find a better place to expand your career.
We are currently seeking individuals that wish to work out of the Boulder area (with some work-from-home available) to provide varied and exceptional support services for our Managed Services clients. This position will provide network and systems administration support, advice, recommendation, and maintenance to our diverse client base. This person should be self-motivated and have strong communication, presentation, organizational, and time management skills. The ideal candidate will provide exceptional customer service and consistently achieve customer satisfaction.
Responsibilities:
- Provide junior-to-mid level network administration expertise, support, and service
- Manage, prioritize, work, and resolve day to day support requests submitted by email, web, and telephone. Excellent diagnostic and troubleshooting skills are required. Ability to identify problems, research solutions, and determine and implement resolutions is essential.
- Use a ticketing application to completely record any and all effort toward resolution and document solutions
- Perform on-going maintenance tasks for internal and client networks, including monitoring, updates and patching, and documentation.
- Perform day-to-day administrative duties for clients and internal staff, including device troubleshooting, routing changes, configuration backup, vulnerability patching (etc.)
Required Skills:
- Experience configuring/troubleshooting Cisco routers, switches and firewalls
- Familiarity and understanding of LAN/WAN network infrastructure and concepts, including TCP/IP
- Significant experience troubleshooting TCP/IP networks
- Experience troubleshooting and resolving LAN/WAN/WiFi network issues.
- Familiarity with the OSI networking model and troubleshooting methodology
- Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution
- Understanding of switching protocols spanning-tree
- Willingness and ability to learn new technologies on the job
Desired Skills:
- CCNA certification or experience
- Experience with SNMP-based or other network monitoring technologies
- Experience troubleshooting voice issues from a network perspective
- Experience with VOIP protocols such as RTP or SIP
- Experience configuring/troubleshooting Cisco routers, switches and firewalls
- Familiarity and understanding of LAN/WAN network infrastructure and concepts, including TCP/IP
Job Requirements:
- 3-5 years progressive experience in IT, particularly in a customer service role
- Outstanding customer service attitude
- Ability to travel locally, less than 25% of the time
- Excellent written, verbal and customer service skills, with the ability to explain technical concepts to individuals of varying degrees of technical knowledge
- Ability to maintain a high level of professionalism when dealing with stressful situations
- Ability to work in a team environment and share information with team members
- Ability to handle multiple tasks efficiently
- Outstanding troubleshooting skills
Organization Relationships:
Reports to the Director of IT Operations
Compensation and Benefits:
Our compensation plan includes the following:
- Competitive Wages
- Management Objective incentives
- Work from home commitment
- Company profit sharing program
- Company sponsored professional development and training
- Family Health and Dental insurance
- Paid vacation
PEI promotes a casual office environment, encourages extracurricular activities, has a Work-from-Home policy, and provides a range of professional and personal benefits.
If you’re looking for a challenge and an organization that rewards you for your commitment and hard work, we’d love to talk with you! Come find out why we’re considered the “Go To” partner in the Rocky Mountains.
If interested please send resume and cover letter to jobs@pei.com.
