Microsoft Skype Operations Framework Partner

The Microsoft Skype Operations Framework (SOF) is Microsoft’s multi-faceted approach for successful deployment of and migration to Skype for Business. As a SOF partner, PEI can guide you through the complete Skype for Business lifecycle of planning, deploying, and operating to ensure that Skype for Business is implemented and managed correctly for optimum performance. Microsoft chose PEI as one of only 14 initial SOF partners, recognizing PEI as a leader in delivering Microsoft Solutions. PEI is also one of the only SOF partners with packages targeted at the small to midsized organization.

Award-Winning Microsoft Gold Partner

PEI has been a Microsoft Gold Partner since 2005, and our engineers hold multiple Gold and Silver Microsoft Unified Communications Certifications. We focus our hiring efforts on mid- to senior-level engineers, housing a team with over 120 years of combined experience. We understand that every organization’s Unified Communications journey is unique, and we deliver value by working with you to understand your business objectives and mapping out your technology to enhance these goals.

PEI specializes in long-term relationships where each customer is vital to our success. All of our customers are “customers for life,” and we use our partnerships and experience to help them drive real business results. Read more about what our customers have to say about PEI. 

Skype for Business Video Transcript

The Quick Launch Bar is a useful feature in Microsoft’s Skype for Business that lets you easily IM, call, or video call a contact. First, find the contact in your Contacts list. Then, hover over their image. This will bring up the Quick Launch Bar. From here, you have several options. You can click on this first icon to send an IM. And, you can see here that an IM window has opened.

The next icon is the Call icon; you can click on this to start a voice call with your contact. Or, if you click on this arrow next to the call icon, you can choose from a few more options. Here, you can see that we have the option to call Adam’s work number, his mobile number, his voicemail, or just call him through Skype.  The options available here are based on the Privacy Relationship your contact has selected you for.

If you want to change the information a certain contact will be able to view here, right click on him or her and scroll down to Change Privacy Relationship. This will give you a list of each relationship and the information they will be able to see.

After the Call Icon is the Video Call Icon; clicking on this will start a video call with your chosen contact.  As a reminder, Skype for Business does not automatically start your contact’s video.  If you select the video call icon, the other party must accept the video content on their side before their video will start.  Skype for Business does not act as a big brother application and start your contact’s video without their permission.

If we click on the next icon, we will see Adam’s Contact Card. Again, the information you can see on your chosen contact’s Contact Card depends on which privacy relationship that contact has assigned to you.

We can also click on the three dots icon. This gives me the option to send Adam an email message, schedule a meeting, do a number of different things with his contact—like add him to my favorites, or tag him for a status change alert.

The Quick Launch Bar is a useful feature that streamlines the process of starting a new conversation in Microsoft’s Skype for Business.

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If you have questions, want more information about Skype for Business, or want to work with us click here to contact us.

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