Changing Music On Hold Policies on Lync Server 2013

In Lync Server 2013, a change was made to allow end-users to specify their own Music On Hold files under Options- Ringtones and Sounds- Play Music on Hold. This is a nice feature, however in the majority of professional environments there is a desire for uniformity.

To set Lync Server 2013 to only use a specific Music on Hold file, follow these steps:

1. If you don’t already have a Music on Hold file, you can get the Lync Default file from a computer with the Lync 2013 client. It is located at C:Program FilesMicrosoft OfficeOffice15MEDIADefaultHold.wav
2. Create a new share with read permissions for everyone somewhere on your Lync Front End Server (typically on a data drive, or on the root of C:). Call the share LyncMOH so the path to the share path is \lyncservernameLyncMOH
3. On your Lync Front End Server, open the Lync Management Shell
4. Type the following command:  Set-CSClientPolicy –Identity Global -EnableClientMusicOnHold:$true –MusicOnHoldAudioFile “\lyncservernameLyncMOHMOHfile.wav”
5. After several minutes, close and re-open your Lync 2013 client and return to Options- Ringtones and Sounds- Play Music on Hold. All of the options in this section are now grayed out.

If you have any questions related to this post, feel free to contact the PEI IT Operations team at support@pei.com or leave a comment below.

Andy Shaffer, PEI