PEI has successfully implemented over 7,000 IT projects.
We have the extensive experience implementing and using our technologies necessary to offer comprehensive train the trainer, admin, and end-user training. As a Microsoft Cloud Partner, we specialize in delivering training on solutions from Office 365 and Microsoft Teams to Azure and System Center.
We’ll work with you to create a custom training solution
that meets your specific requirements, whether that’s solely end-user training, train the trainer, technical admin training, or a combination of training types. We offer training in several different formats as well to fit your needs, pick one or all three! We’ll customize our curriculum and course materials to fit your objectives!
We Offer Three Types of Training
End-User
Training
Use end-user training to increase your user adoption across your organization and increase the return on your investment by ensuring your team understands their new tools and programs and how best to use them to increase productivity.
Train
the Trainer
With the Train the Trainer model, we’ll educate your trainer on your solutions, empowering them to drive user adoption through your business, and serve as a training resource long after your solution has been implemented.
Technical Admin
Training
Your IT infrastructure is only as good as your IT team’s ability to use it. Use our technical admin training to teach your IT team how to execute the administrative activities necessary to facilitate the proper use and maximize functionality of your solution.
Technologies We Train On
End-User Training and Train the Trainer Solutions
Explore examples of our base curriculum below. Need your training to cover specific topics and details? We’ll work with you to make sure your training meets your needs!
We offer Office 365 end-user training on an individual application basis. Group multiple application training kits to receive our discounted bundle pricing! Are you currently using Office 2013 and upgrading to Office 2016? We offer New Features training sessions as well!
Office 365 Overview
- Accessing Office 365 Online Portal
- Signing In/Out
- Navigating Office 365
- Customizing Office 365 Navigation bar
- Updating profile Information in Office 365
Automatically included when you choose an Office 365 application to train on!
Microsoft Teams*
- Application Navigation
- Communication Functionality
- Collaboration and Team Site Functionality
- Enterprise Voice Functionality
*See Microsoft Teams tab (see above) for more details
OneDrive for Business
- Setting up OneDrive on your computer
- Creating, editing, and uploading files
- Accessing your content from your desktop, online, or another computer
- Sharing Documents and creating and understanding Permissions
- Connecting Office desktop apps to OneDrive
Outlook Web App
- Working with email and folders
- Outlook Contacts
- Using the Calendar (appointments and meetings, shared calendars)
- Outlook Tasks (flagging messages, creating tasks)
- Setting Account options (signatures, automatic replies)
- OWA Groups (creating groups, conversations, files, calendars, etc.)
Outlook Desktop App
- Working with email and folders
- Sorting and filtering email
- Customizing views
- Creating and managing rules
- The Quick Access Toolbar
- Working with the Calendar, Contacts, and Tasks
- Microsoft Teams Integration
- Outlook 2016 Groups (conversations, files, calendars, etc.)
SharePoint Online
- Accessing and navigating SharePoint
- Sharing Files
- Syncing files to your computer
- How to stop or pause syncing files
- Creating new files or folders
- Saving files to SharePoint
- Opening, deleting, or changing files and folders
- Connecting Office desktop files to SharePoint
Technical Admin Training
Work with our team to create a custom training plan for your Office 365 administrators! We can train your team on the most common admin tasks in Office 365 or teach them how to manage the specific tasks required for your business!
These can include adding and removing users; configuring sharing settings for OneDrive; editing permissions for lists, libraries, or items in SharePoint; managing storage limits; configuring Microsoft Teams external federation settings; and more!
End-User Training and Train the Trainer
Explore our sample curriculum below. Need your training to cover specific topics and details? We’ll work with you to make sure your training meets your needs!
- Navigating the Microsoft Teams Client
- Customizing your Account
- Setting up and Using Audio and Video Devices
- Understanding, Using, and Changing Presence
- Adding and Grouping Contacts
- Instant Messaging, Voice Calling, Video Calling
- Message, Voice, and Video Conferences
- Switching between communication methods within conversations
Technical Admin Training
Work with our team to create a custom training plan for your Microsoft Teams administrators! We can train your team on the most common admin tasks or teach them how to manage the specific tasks required for your business!
These can include adding and removing users, allowing users to contact external users, letting users contact Teams users, installing Microsoft Teams on company PCs, troubleshooting common issues, and more!
End-User Training and Train the Trainer
If your organization is adopting Microsoft 365, we’ll train your users on the productivity power of Office 365! See the Office 365 tab for full details!
Technical Admin Training
Work with our team to create a custom training plan for your Microsoft 365 administrators. We can train your team on the most common admin tasks for each of the three product components for Microsoft 365 or teach them how to manage the specific tasks required for your business. Explore our sample topics below!
Office 365
- Adding a new user
- Removing former employees
- Buying licenses
- Assigning administrative tasks to other team members
- Admin tasks associated with specific O365 applications
Windows 10 Enterprise
- Configuring and enforcing device settings for all users
- Enforcing Windows Defender Security Controls
- Setting up Windows Auto Pilot protocol
- Managing user credentials
- Configuring BitLocker and Information Protection policies
Enterprise Mobility + Security
- Using the device management console to manage all users
- Wiping company data from select devices
- Managing Azure Active Directory
- Azure Information Protection Settings
- Configuring Microsoft Intune Settings
Technical Admin Training
Work with our team to create a custom training plan for your Microsoft Azure administrators. We can train your team on the most common admin tasks or teach them how to manage the specific tasks required for your business. Explore our training workloads below!
Azure Solutions Available for Technical Administrative Training
- Azure Backup
- Azure Disaster Recovery
- Azure Virtual Machines
- Remote Desktop Services
Technical Admin Training
Work with our team to create a custom training plan for your Microsoft Exchange administrators. We can train your team on the most common admin tasks or teach them how to manage the specific tasks required for your business. Explore our sample topics below!
- Configuring new mailboxes
- Adding new user accounts
- Recover deleted items in a user’s mailbox
- Setting anti-spam policies
- Distribution list creation
- Creating and configuring public folders
Learn the Way You Want with our Flexible Training Formats
Choose the method that works for you! Our training programs typically contain a blend of formats, and we’ll make sure we find the perfect combination for your needs.
On-Site Training
We can conduct training sessions at your headquarters or co-locations for your users to interact face-to-face with our subject matter experts. We can host multiple sessions per day to accommodate the schedules of your users.
Remote Training
We offer remote training sessions for companies with a large number of remote users or who want to reach a large number of their users at the same time. You’ll also have access to remote session recordings to refer to once the training is over!
Training Materials
We can provide you with our library of training documentation and tutorial videos so your users can learn when it works for them. You’ll also receive perpetual access, so you have them as a resource to refer to or train future employees.
Drive Office 365 Adoption with PEI and QuickHelp.
Traditional training is broad, irrelevant, and ineffective. Learning with QuickHelp is different.
The QuickHelp online platform is a SaaS learning solution that helps users thrive with their Microsoft productivity tools, offering personalized learning right at their fingertips. Combining product expertise, an intelligent learning platform, and a unique focus on long-term change, QuickHelp is the only solution that will actually change the way your users work.
STEP 1 | PERSONALIZE
Intake surveys create curated learning paths based on company goals, job titles, work habits, and skill level. Add your own content to address business-specific training scenarios.
STEP 2 | ATTRACT USERS
The intelligence of the QuickHelp platform delivers targeted, individualized content and messaging that keeps your users engaged with their learning and coming back for knowledge they now crave.
STEP 3 | CHANGE BEHAVIOR
By delivering the right content at the right time, we reinforce learning and transform behavior. Operational improvements will become sustainable habits as users collaborate better than ever before.
SEE QUICKHELP IN ACTION
Schedule a live demo today!
QuickHelp Learning Resources
Learning Resources You Receive with a Subcription
- An on-demand library of learning content
- 45+ live training classes each month
- Searchable and sharable videos
- Topics focusing on specific applications and soft skills
- Assessments to reinforce and test learning
- Ability to upload custom, proprietary content
- PDF guides to support different learning styles
"[QuickHelp] changes the way we all learn. It’s extremely intuitive and it allows us to establish organizational initiatives with a personalized touch, based off of user input. We like that it can tailor itself to our firm’s needs. It speaks to individuals to help them do their job better"
Danielle DeLong
Technology Training Consultant for Plante Moran
QuickHelp Creates Change
Change begins with individual employees, but quickly turns into real results. Changing the way people work mean driving adoption, preserving IT resources, and increasing productivity and collaboration.
Game Time
80% of users believe learning is more productive when it's game-oriented. QuickHelp badges, assessments, and rankings bring out your users' competitive edge.
Engagement
It's hard to stay invested in constantly updated software. QuickHelp's engagement engine provides timely content to draw users back into their work.
Quick and Easy
An average employee has 4.8 minutes to train each day. Short, easy-to-understand videos get you back to work fast—where you can use what you've learned to save more time.
Personalized Material
Only 12% of learners can apply skills from training to their actual job. Quickhelp uses machine learning to create customized learning experience for your users.
YOUR TURN TO MAKE A MOVE
Make technology work for your business. Find a partner to help you get there.
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