Our Ask the Right Questions eBook walks you through the questions you should be asking to evaluate potential Managed Services Providers. Rather than listing 12 things we do better, we’ll prove it with our responses to these 12 key questions!
We Do IT Better
See How PEI Measures Up to the Competition and Meets Your Business Needs
Do your Engineers Have Experience with a Vast Breadth of Technologies and Infrastructure Types?
PEI has a diverse range of talent. Our engineers can handle anything from routine maintenance tasks to cloud architecture. We are committed to technical excellence, and our team’s balance of a wide breadth and depth of technical knowledge reflects this commitment.
Do You Outsource Engineering?
The majority of our expertise comes from within, but we outsource some of our engineering talent. At PEI we outsource to select individuals who we trust and consider part of the PEI extended family! We are always looking to expand our team and knowledge and want you know that the faces working on your environment will remain constant.
Does your Team Have Advanced Security Knowledge?
While we aren’t specifically a Managed Security Services Provider, security is a top priority. Our team is always looking for ways to strengthen our security solutions to protect against increasingly sophisticated attacks. Our new Platinum Plan is focused on increased security and risk management!
Can Your Firm Help with Upgrades or New Technology Implementations?
Yes! We offer both managed services as well as project management services to meet all of your technology needs. Our Project Management Services cover projects involving Office 365, Networking, and more!
Do you Deliver both Remote Management and On-Site Support?
Yes, our team can deliver both On-Site and Remote support. We are a Denver-based MSP, but we remotely deliver our services to small to mid-size businesses across the United States.
Are your Services Available 24/7/365 if I need Them?
Yes, PEI offers 24/7 support for infrastructure management and monitoring. This means that if your systems or network goes down, our team is available to get your business up and running no matter the time. Our end-user support for items like password resets is limited to business hours.
If you're looking to get started with a Managed Services Provider, use our Ask the Right Questions eGuide to evaluate potential MSPs.
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What are Your Service-Level Agreements?
Our average response time for an engineer to begin fixing your problem is 30 minutes. We have a committed two-hour SLA for our support customers. Since most issues can be handled remotely using our secure management tools, you don’t have to wait for a technician to show up. We know you’re busy, so we’re committed to making sure your problems get fixed fast.
Are Your Services Focused on Proactivity?
PEI is committed to a proactive approach to IT. While it’s impossible to prevent problems 100% of the time, our remote monitoring systems allow us to identify and mediate potential threats before you know they are there.
Will I Have Access to Metrics on my Plan Performance and Usage?
Yes! We don’t believe in a “set it and forget it” approach to IT management. You deserve to know what you’re paying for. We provide you with metrics on your IT environment and hold QBRs so you can get a wholistic overview of the work your MSP is doing.
Does Your Business Have Strong Relationships with Manufacturers and Vendors? More Than One?
PEI has a long list of partners and vendors to make sure you get the solutions that are the best fit for your business. We are a decorated Microsoft Solutions Partner and have a long history of working with Cisco. Our team can manage vendor relations, and when problems arise we have the relationships in place with our partners and vendors to escalate problems as needed.
Do You Have Experience Working with Other Organizations in my Industry?
PEI has been in business for over 30 years, and we’ve worked with a wide range of businesses. Chances are, we’ve worked with another business in your industry. If you are looking for references from clients in your industry, just ask!
How Involved are You Willing to be with my Business?
That is up to you! We offer different plans that can meet varying business needs. We are committed to customer satisfaction and want to make sure all of your needs are met. We are a strategic partner that offers vCIO services to weigh in on your technology decisions. Or we can operate completely in the background if you just need extra support for an existing IT team. At the end of the day, we want to be as involved as you need us to be!
YOUR TURN TO MAKE A MOVE
Now that you have the answers, you can use our Ask the Right Questions eBook to evaluate how we measure up to the competition, or better yet, how we can meet your business needs!
