- 100% Satisfaction is Our Guarantee. We will bend over backwards to make sure you’re happy with our IT management and network support services. Quite simply, if you’re not pleased with our work, we’ll do whatever it takes to make it right to YOUR standards without charging you for it.
- We Have a Team of Expert Engineers On Staff. Our staff includes a diverse team of senior level engineers with specialized knowledge and expertise in a wide variety of areas. They often collaborate with each other to deliver effective and correct solutions. As a PEI client, you have access to our entire engineering team to ensure that you are always getting the highest quality service!
- You Can Expect a Response From Us Within 30 Minutes. Our average response time for an engineer to begin fixing your problem is 30 minutes. Our committed two hour SLA for our support customers is guaranteed. We know you’re busy, so we’ve made a sincere commitment to make sure your problems get fixed FAST. Since most issues can be handled remotely using our secure management tools, you don’t have to wait for a technician to show up.
- We speak YOUR language. You deserve to get answers to your questions in PLAIN ENGLISH, not confusing technical terms. Other IT consultants outsource their engineering to other countries, but not at PEI. Our engineers can speak in both technical and non-technical terms to address any audience! You’ll get clear answers to your computer and IT support questions which is what you deserve. That’s our job!
- No Long-Term Contracts. Other IT firms try to lock clients into long-term contracts with severe cancellation penalties. It’s frustrating to have to turn to litigation to get out of a contract when the hired firm is not performing as they promised. Our service agreements can be either month-to-month, giving you added flexibility, or for longer periods with additional benefits and discounts. The choice is yours. Our clients choose to stay with us because of our incredible services and support, not because they’re stuck with a bad agreement.
- Peace of Mind. Our cutting edge monitoring system watches your equipment 24×7 and wakes us up at night instead of you if there is a problem or concern. This takes the hassle of managing and maintaining the environment off of your hands. You’re free to focus on your customers and your business rather than worrying about your IT systems, security, and backups.
- We Support Both On-Premise and Cloud Solutions. Because their profit margins might suffer, some IT firms won’t even offer or recommend a cheaper cloud solution over one with on-premise equipment. Our philosophy is – and always has been – to offer what’s BEST for the client, not our bottom line. That’s how we’ve maintained so many long-term client relationships over the years. We base our recommendations on what you want and what you feel most comfortable with. Our job is to present your best options, educate you on the pros and cons of each, and guide you to make the best, most cost-effective solution.
- We Do Fixed Bid Pricing. PEI has been doing business for over 27 years. Our consulting experience, coupled with long term Microsoft and vendor relationships, has honed our abilities to accurately scope and size a project. Over 90% of our proposals are fixed bid. When you hire us to complete a project, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised, with no excuses.
