PEI is both an Elite Microsoft Skype Operations Framework Partner (SOF) and a Microsoft Solutions Partner with the Modern Work designation. Our award-winning Migration and Support team specializes in Skype for Business deployments with over 35,000 successfully implemented seats of Skype for Business/Microsoft Lync.
Skype for Business deployments are multi-phased projects. Whether you’re looking to use Skype for Business as an online conference call and collaboration service or an enterprise-grade business phone service with Cloud PBX and PSTN Calling capabilities, PEI has the expertise in project management, change management, technical consulting, and technical support needed for the successful implementation and continued support of Skype for Business.
We Have the Expertise to Deploy your Most Complex Microsoft Solutions
One of only 14 initial Microsoft SOF Partners
2015 Microsoft Skype for Business Launch Partner
Multiple Microsoft Cloud Partner certifications
Three Stages for Successful Skype for Business Deployment
Plan
Each Skype for Business deployment is unique and requires an in-depth understanding of your environment. We will undertake planning and design tasks to define expected business value, assess readiness, and execute remediation activities.
Deliver
PEI will effectively implement and deliver Skype for Business online services to align with your business needs and increase your ROI by driving adoption through layering on new feature and capabilities as they are released to deliver rapid success and add value.
Operate
To ensure your deployment remains successful, we can manage and maintain your Skype for Business environment through a combination of reporting, monitoring, and proactive support of your environment.
PEI is a Microsoft Skype for Business Deployment Expert ready to customize a Skype for Business complete phone service or online solution that fits your exact needs and aligns with your business goals.
Why Choose Skype for Business?
Complete Meeting Solution
Take advantage of audio, video, and conference call services to join meetings easily—a single touch or click—enjoy HD video calls, and work better together with desktop and application sharing. Skype for Business is a complete business phone service with options for Cloud PBX and PSTN Calling available.
Any Device
Access Skype for Business anywhere and on any device. Being mobile is critical in today’s environment. Find anyone in your network and work productively from wherever you are with the app available across Android, iOS, Mac, and Windows devices.
Office 365 Integration
Integrate all of your Microsoft applications for seamless transitions with fewer interruptions. With integrated real-time co-authoring, desktop sharing, application sharing, and PowerPoint presentations, Office 365 and Skype for Business help you collaborate more effectively than ever.
Security and Compliance
Skype for Business brings together the familiar experience of Skype with the security, compliance, and control that users have come to expect from Microsoft. With built-in encryption enabled by default, Microsoft offers end-to-end security and compliance.
Our Skype for Business Deployment and Migration Services
Skype for Business can be deployed in the cloud, on-premises, or as part of a hybrid solution depending on your functionality requirements and needs.
Take Advantage of Enterprise-Level Business Phone Service Capabilities with Skype for Business Enterprise Voice and Office 365 E5
Cloud PBX
Businesses in the modern world need a modern business phone service and voice solution: eliminate separate, private branch exchange (PBX) phone systems with Cloud PBX and the power to make, receive, and transfer business calls built into Skype for Business.
PSTN Conferencing
Anyone can join your Skype meetings—even without internet access—using local dial-in numbers to reduce calling charges, and organizers can dial-out to pull attendees in.
PSTN Calling
Subscribe to PSTN calling plans from Office 365 and use existing phone numbers or get new ones. Add PSTN calling to Office 365 Enterprise E5 for $24.00 user/month, annual commitment. The $24.00 includes both international and domestic calling plans. Domestic only calling plans are available for $12.00. Learn More
Skype Meeting Broadcast
Broadcast Skype for Business meetings on the internet for to up to 10,000 people, who can attend in a browser on nearly any device. Meetings include real-time polling and sentiment tracking, plus Yammer, to enable dialogue during the broadcast.
Want a Quote? Fill out the form to have a PEI Skype for Business Deployment and business phone services expert call you today!
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Skype for Business Managed Services
PEI’s Skype for Business Managed Services can simplify the management of your on-premises, hybrid, or cloud-based Skype for Business environment. Let us handle administrative and management tasks, so you and your IT team are free to work on more strategic business initiatives.
We believe unified communications are the most critical business IT service, so our team works 24/7 365 days a year to ensure your Skype for Business services are delivered reliably and securely. Our proactive monitoring and management means we can find problems and resolve them—before they affect your business—and optimize your resources to increase the performance of your solution. And if there is a problem, our team of Microsoft-certified, senior-level engineers has the Skype for Business experience necessary to quickly determine the cause and deliver a solution.
Custom
Plans
24/7 Availability
100%
Local
Flexible Contracts
What Can Skype for Business Management Do for You?
Skype Environment Monitoring and Support
We monitor your environment 24/7 to ensure the health and performance of your Skype for Business services. We catch problems and resolve them before they turn into larger issues. Our team of engineers is available any time of day or night to troubleshoot and resolve errors.
Optimized Performance with Fewer Interruptions
With PEI’s Managed Services, you can rely on your deployment of Skype for Business remaining secure, stable, and functional. You won’t have to think about it—it will just work. We update and manage your systems to increase performance, resolve issues quickly, and ensure productivity.
Valuable Partner and Expert You Can Trust
You get access to a Skype for Business expert and partner familiar with your environment. We help you make decisions that make sense for your business. Plus, we provide you detailed monthly reports so you always know what’s happening in your environment.
Choose Your Deployment Type Below to Explore our Skype for Business Management Services
Each deployment of Skype for Business is unique. We’ll work with you to determine the services that best align with your Skype for Business environment and business practices.
Onboarding and Setup
- Risk and configuration assessment
- Installation of monitoring and support toolsets
- Set policies and policy control
Available 24/7
- Available 24/7 for end users to call or email
- Skype for Business user assistance
- Skype for Business office integration troubleshooting
Administration and Tuning
- Configuration management suited for your unique environment
- Performance tuning
- Patch/Update management
Reconfiguration and
Management
- 24/7/365 Support
- Proactive health monitoring and management
- Network connectivity and performance management
- Security and identity management
Skype for Business Online Monitoring and Management
- Daily application and service health
- Monthly monitoring and usage reports
- Service interruption cause analysis and resolution
- Federation Services configuration and support
- Escalation to Microsoft if necessary
Hardware Monitoring and Management
- 24/7 Monitoring and alerting: Front end, SQL, edge, back end, gateway appliances, load balancers, and virtual hosts
- Hardware troubleshooting and resolution
- Escalation of issues to hardware vendors if necessary
Issue Identification and Resolution
- Proactive issue identification and resolution
- Reactive issue identification and remediation
- Issue documentation and reports
Storage, Backup, and DR
- Planning
- Policy setup and control
- Administration and execution
Each deployment of Skype for Business is unique. We’ll work with you to determine the services that best align with your Skype for Business environment and business practices.
Skype for Business Services Monitoring and Management
- Daily application and service health
- Monthly monitoring and usage reports
- Service interruption cause analysis and resolution
- Escalation to Microsoft if necessary
Configuration and Management
- Unified messaging
- Voice, including phone numbers and voicemail
- Client configuration
- Archive, monitoring, and reporting services
Administration
- Configuration management suited for your unique environment
- Performance tuning
- Patch/Update management
Advanced Feature Setup and Management
- Auto attendant, hunt groups, and response groups
- Skype for Business mobility services
- Conferencing services
- Content sharing services
Issue Resolution
- Proactive issue identification and resolution
- Reactive issue identification and remediation
- Issue documentation and reports
Helpdesk
- Available 24/7 for end users to call or email
- Skype for Business user assistance
- Skype for Business office integration troubleshooting
Need Skype for Business End User Help?
Check Out Our Free Resources
Check out our Free Resource Library full of video demonstrations for tips and tricks on how to more effectively use your Skype for Business deployment and increase usability or find the answer to your Skype for Business end user questions!
Or, Learn From PEI
Need more help? PEI also offers end user training to maximize your Skype for Business investment. Let our certified experts teach you just the essentials or take you in depth through Skype’s conference call services and mobility features.
