Hardware and software must be currently supported by the manufacturer and not have reached end of life in order to be covered by a Managed Services Plan with PEI. Unsupported and end-of-life hardware and software can still receive support under PEI’s other IT Support services.
PEI's Managed Services Supportability Matrix
| PEI Supportability Matrix | |||
|---|---|---|---|
| Subject/Item | Approved | Supported | Unsupported |
| Firewalls | Manufacturer: Cisco, Meraki, Fortinet Age: Less than 5 years old Security & HW Support needs to be current |
Manufacturer: SonicWall, Palo Alto, Ubiquiti, Sophos, Watchguard Age: Less than 5 years old Security & HW Support needs to be current |
ISP provided router, consumer grade router Past EOS |
| Switches | Manufacturer: Cisco, Meraki, Fortinet Age: Less than 5 years old Switches need to have the ability to be managed, 100/1000 or higher, HW Support needs to be current |
Manufacturer: Dell, HP, Juniper, Ubiquiti Age: Less than 7 years old, 100/1000 or higher Switches need to have the ability to be managed |
Consumer Grade, Netgear, etc. Only supports 10/100 No management capabilities |
| Wireless | Manufacturer: Cisco, Meraki, Fortinet, Ubiquiti Age: Less than 5 years old WAP’s need to have the ability to be managed/accessed remotely |
Manufacturer: Rukus, Ubiquiti (?), Aruba Age: Less than 5 years old WAP’s need to have the ability to be managed/accessed remotely |
Manufacturer: Consumer Grade Age: Older than 5 years No Management Capabilities |
| Server OS | Manufacturer: Microsoft Windows Server versions under current support Age: Still under active support by Microsoft Licensing: CSP, EA, or Perpetual |
Manufacturer: Microsoft Age: Still under active support by Microsoft Licensing: Any |
Manufacturer: AS400, Linux, Theos |
| Physical Server | Manufacturer: Cisco UCS, Dell, HPE Age: Less than 5 years old Production servers need to be under hardware warranty from manufacturer |
Manufacturer: IBM, Lenovo Age: Less than 5 years old Production servers need to be under hardware warranty from manufacturer |
Manufacturer: Whitebox, end user assembled Age: Greater than 5 years No hardware warranty |
| SAN/NAS | Manufacturer: HPE Nimble, Synology Age: Less than 5 years old Production SAN’s need to be under hardware warranty from manufacturer |
Manufacturer: Dell/EMC, Dell/EqualLogic’s, Pure Storage Age: Less than 5 years old Production SAN’s need to be under hardware warranty from manufacturer |
Manufacturer: Consumer grade Age: Greater than 5 years old No hardware warranty |
| Hypervisor | Manufacturer: VMware ESX/ESXi, Microsoft Hyper-V Age: Supported version from manufacturer, but recommended to stay current for performance & security |
Citrix XenServer, Linux based Hypervisor | |
| LOB Applications | Age: Current version supported by manufacturer, and be supported on ‘Approved Server & Workstation Operating Systems’ Must have software maintenance and support contract, and internal client champion to work with for support & issue resolution |
Age: Supported version from manufacturer Must have software maintenance and support contract |
Manufacturer: Self-developed software Age: Software that is not approved to run on installed OS |
| Desktops | Manufacturer: Dell, Lenovo, Microsoft Age: Less than 5 years Recommended warranty for at least 3 years, but not required for desktop/laptops. OS under active support by Microsoft. |
Manufacturer: HPE, Microsoft, Mac Age: Less than 5 years Recommended warranty for at least 3 years, but not required for desktop/laptops. OS under active support by Microsoft. |
Manufacturer: Retired desktop machines with unsupported OS or Linux OS Age: Greater than 5 years Machine that are not running Pro or Enterprise Licenses |
| Thin Clients | Manufacturer: Dell, Lenovo, Wyse Age: Less than 7 years Must have central management capabilities |
Manufacturer: Same as approved Age: Less than 7 years Must have central management capabilities |
Manufacturer: Retired desktop machines with unsupported OS or Linux OS Age: Greater than 7 years Does not have central management |
| Power: Power Distribution Unit (PDU) & Uninterruptible Power Supply (UPS) | Manufacturer: Schneider/APC Age: Less than 7 years Required network card for remote access, alerting and power management, and batteries fully functioning |
Manufacturer: Dell, HP, Eaton/Tripp Lite Age: Less than 7 years Required network card for remote access, alerting and power management, and batteries fully functioning |
Manufacturer: Consumer grade Age: Greater than 5 years No management capabilities |
| Backup Solutions | Manufacturer: Veeam, Azure Backup, DropSuite, Backblaze, MSP 360 Age: Storage under 5 years old, software current on licensing & support Must have central management capabilities |
Manufacturer: Barracuda Age: Same as approved Must have central management capabilities |
Manufacturer: Any solution not listed under approved or supported Age: Greater than 7 years old Does not have central management |
| Platform | Manufacturer: SQL Server versions under current support, Exchange (supported versions), AVD/Remote Desktop Services (supported versions) Age: Less than 5 years old Production servers need to be under hardware warranty from manufacturer |
Manufacturer: Same as approved Age: Less than 5 years old Production servers need to be under hardware warranty from manufacturer |
Manufacturer: Age: Greater than 5 years old |
| Phone Systems | Manufacturer: Microsoft Teams, RingCentral, Votacall Age: Must be on native devices by vendor, Poly Microsoft Teams Rooms for conferencing Must have central management capabilities |
Manufacturer: Same as approved Age: Must be supported on devices by vendor Must have central management capabilities |
Manufacturer: Conference room equipment Age: Greater than 7 years old Does not have central management |
