There are multiple ways you can send an instant message in Teams, which is one of the ways Microsoft is aiming to make communication more effortless than ever.
Sending a Chat in Microsoft Teams from the Chat Tab
- From the Chat tab, select a recent conversation from the list to jump back into, or click the New Chat button next to the Chat dropdown menu.
- Type your message in the Message box and hit the Send icon to send.
Note: If you need to move the conversation past a chat, you can start a voice call, video call, or screen share session from your conversation.
I see how to add individual chats while in MS Teams. I also understand manually adding people to each chat. What I did was create different Contact Groups under Chat is Teams but do not see how I can chat to that whole group at once. I do not want to add all team members to every chat each time I need to communicate. If Teams can’t do that I’m back to Skype or Slack.
Hi Robert, use the pencil icon in that group chat to give your group a name. Then, you can use that group name to send a chat to the group in the future. The groups on the contacts pane can be a little misleading because they don’t function the same way as they did in Skype, but rest assured the functionality is there if you know where to look for it. In addition, consider pinning your group conversation to the Recent tab so it’s always just one click away!
In my job, I need to make new chats with a specific set of contacts multiple times per day because each time I create a chat it is for a different issue, like trouble ticket handling. Each trouble ticket would need it’s own chat.
Hi Trevor, Teams is a little difficult to use as a ticketing system since it’s default behavior is to always merge one-on-one chats. It’s not really intended for this use, but our advice would be to start each new trouble ticket either as a meeting (which has it’s own separate chat that won’t be merged–just do a Meet Now with yourself, rename it, and add your person as a chat participant after hanging up) or by creating a group chat and giving it a name. This will keep it separate from other chats. You can play around with having a dummy account to add or just adding someone and removing them after you’ve named it. Hopefully this helps! Thanks for reading, and let us know if you have any questions!
Um, when I put in chat it doesn’t work. It says that there are no commands like that. Can you please help?
Hi Gabe, are you a student? The IT admin at your district might have turned off the private chat feature in your school.