Voice of the Customer

 

*NEW* Microsoft New Belgium Case Study

“PEI has proven to be a valuable partner, especially with the Office Communications Server project,” says Richardson. “By teaming up with PEI, we gain access to its own in-depth product understanding and to Microsoft engineers if we need answers to difficult questions. Our partner’s expertise with Microsoft technologies in general also helped us integrate Office Communications Server throughout our environment.”

http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000009920

Terri Talkington, PS Technology

Testimony to the great service provided by Marty Deger

During a recent project where I was all over the place with my plan, Marty was always on top of whatever I needed.  I changed directions several times and each time he was there ready with information and help.  Not once did he get irritated at the multiple quotes I kept asking for!   The end result was total sucess in part thanks to Marty and crew at PEI.   Thank You so much for being there for the last 10 + years.

Terri – PS Technology

Debby Guerriero, ROCHE

Adam was great yesterday…..he was very helpful, very patient…just wanted to let you know he was a life saver!

Take care –

Debby

Daniel Groves, LCS Financial Services Corporation

“Marty is one the best customer reps I’ve ever worked with. He takes the time to understand the customers needs and HOW the customer thinks. I’ve put Marty through the ringer several times and he has always stayed on top of it and delivered the needed solution based on my needs. This leads to a very effective work relationship and also some customer loyalty which is priceless.”

Wade Williams, Research Electro-Optics (REO)

I just wanted to give you some feedback from this weekend and in general.

PEI is one of really only three suppliers that we have that we value.

Since REO joined PEI Jon has really been there when we need him.  The technicians and engineers that he has sent to support our account have always solved the problem.  In the last year we have had excellent support from Steve, Adam, and Myke.

This weekend was an example of why we value our relationship with PEI.  As you know, out network was down and we sent you guys an e-mail for help.  A few minutes later Steve called and said, “We will get you taken care of, my friend.”  Based on previous dealings with him, I knew it was true and my stress level went down significantly.

Steve discovered that the equipment had rebooted several times without our knowledge.  We later discovered that the UPS that supports the active gear had malfunctioned.  The problem was solved.  Although we didn’t use much of his technical expertise; without Steve, it would have taken us significantly longer to figure this out.

Anyhow, I wanted to thank you guys and let you know we think you do a great job,

Thank you.

Wade

Scott Martin, Betawest
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